FAQ
Our nursery is open from 7.30am to 5.30pm, Monday to Friday, excluding public holidays. Please contact us for any variations during holidays or special events.
To register your child, please complete our registration form and provide the necessary documents such as proof of address, your child’s birth certificate, and any relevant medical or allergy information.
Please provide a change of clothing (including underwear), nappies if needed, a water bottle, sun hat, wellies, woolly hat, scarf, coat (depending on the weather), and a waterproof suit for outdoor play.
Yes, we accept childcare vouchers. Please contact our office for details on how to arrange payment via vouchers.
If someone other than the usual person is collecting your child, please inform us in advance either by phone or in writing. The person collecting will need to provide identification for security reasons.
We provide daily updates through the Family App, regular parent meetings, and informal chats at drop-off and pick-up times.
Please notify us if you are running late. Late collections may incur a fee as outlined in our nursery policy, to cover additional staff time.
We provide nutritious meals and snacks throughout the day. Please let us know about any dietary requirements or allergies your child has. Please take a look at our sample menu.
If your child was unwell overnight, please keep them at home to ensure they are fully recovered and to prevent the spread of illness. Contact us if you are unsure.
EYFS stands for Early Years Foundation Stage, the framework we follow to support your child’s learning, development, and care from birth to five years.
Yes! Our staff are experienced in supporting potty training and will work with you to maintain consistency between nursery and home.
A key person is a member of staff assigned to your child to provide individual care, support their development, and build a close relationship with your family.
Yes, please inform us in advance about any planned absences so we can manage your child’s place and staffing accordingly.
If your child becomes unwell during the day, we will contact you immediately and ask you to collect them as soon as possible.
Yes, we provide quiet, comfortable areas for children to rest or sleep according to their individual needs and routines.
We can administer prescribed medication with written consent from parents, following our strict medication policy.
If your child has an accident, we will provide appropriate first aid and inform you on the same day, including completing an accident report form.
Yes, all our staff have up-to-date first aid training to ensure your child’s safety.
Yes, all our staff undergo Disclosure and Barring Service (DBS) checks before they start working with children.
Our staff hold a range of childcare qualifications, including NVQs, CACHE, and other relevant early years certifications. Continuous professional development is encouraged.
Please provide written notice as per the terms outlined in your contract, usually [insert notice period], so we can make necessary arrangements.
We offer settling-in sessions tailored to your child’s needs, with gradual introductions and close support from their key person.
We take allergies very seriously. Please provide detailed information and any necessary medication. We will create an allergy management plan to keep your child safe.
Please speak to your child’s key person or the nursery manager. We take all concerns seriously and will work with you to resolve any issues.
Absolutely! We welcome visits and recommend you book a tour to see our nursery and meet the team. You can book a visit here.
Comfortable, practical clothing suitable for indoor and outdoor play. Please label all items with your child’s name.
Yes, we regularly take children on local outings to parks, libraries, and occasional day trips to enrich their learning experience. Consent forms are required.
We ask all parents and carers to respect nursery policies, communicate openly, and support a positive environment for all children and staff.